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Business Communication You Can Count on With VoIP

•Customized Solutions To Meet Your Business’s Unique Needs
•Scalable Features That Grow With Your Company
•Voice, Messaging, Text, and Video Capabilities

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VoIP provider for Businesses

Features and Benefits

Better Call Experience

• Auto-attendant call routing
• Hold music or prerecorded messages
• Call screening

Reliable Communication

• Receive calls easily at the office, home or on the road
• Call popup computer alerts
• Secure instant messaging

Advanced Call Center Features

• Call queue management
• Department and skills-based call routing
•Virtual receptionist

Increased Remote Work Productivity

• Voicemail to email capabilities
•Visual voicemail to email (voicemail transcription)
• Receive calls anywhere
• Convenient mobile application

Virtual Meeting Capabilities

• Video meetings with up to 100 attendees
•Multiple user screen sharing
• Users can maintain a virtual office that allows easily “drop-in” video meetings

Performance Tracking

• Call log tracking
• Call recording
•Phone call analysis and analytic reporting
•Advance staff coaching feature

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Supporting a Remote and Hybrid Work Environment

Working remotely is becoming the norm for many industries. Experts believe that this trend will continue past the end of the Covid-19 pandemic. With the insurgence of remote and hybrid work settings communication infrastructure is becoming increasingly more important to provide employees with the tools they need to work efficiently. Cloud-based VoIP enables employees to easily work on the go and answer work calls from their phone or work computer.

VoIP Solutions For Remote Work
Remote working with computer and phone

VoIP Phone Systems FAQ

How do VoIP phone systems work?

VoIP, which stands for Voice over Internet Protocol, is a phone system in which calls are placed over the internet, rather than a traditional landline. The phone system takes your voice signals and converts them to digital signals that are sent as data over your broadband line. Your call data is securely stored in the cloud instead of a bulky physical on-premise server.

VoIP can be transmitted through traditional phones, smartphone apps, computer software, and VoIP-enabled phones.

Advantages of VoIP over an on-premise PBX phone system

Many companies are switching from an on-premise hosted PBX system to VoIP for its long-term cost savings, improved communication channels, and professional calling features. One of the leading factors for most companies making the switch is its ability to enable employees to answer calls from any VoIP configured phone. Whether your employees are in the office, traveling, or working from home, they can conveniently and reliably receive calls.
There are many calling features included in a cloud-based VoIP system versus an on-premise hosted PBX that will help improve your company’s communication, productivity, and efficiency. A few examples are auto attendants, call routing, and ease of updating and transferring phone lines. Many features can be added later and scaled as your business grows without requiring extensive set up and upgrades. Learn more about the benefits of a cloud-based VoIP service in comparison to a hosted PBX.

How to determine if VoIP is right for your business

Companies both large and small can benefit from the advantages and features that VoIP phone systems provide. Most companies experience a reduction in overall costs in terms of maintenance and monthly recurring usage from their current phone systems. Ease of use and enhanced calling features encourage a more efficient work environment while providing productivity benefits previously only available at an enterprise business level. Small to medium-sized businesses benefit from a cost-effective solution and access to advanced calling functionalities.
Most on-premise PBX phone services require frequent maintenance and updates from an IT professional. If your company lacks the infrastructure and need for an internal IT department then a VoIP cloud-based system would be a good option. Lastly, if your business is operating with employees working remote or in a hybrid setting then VoIP is a good solution that will bridge the gap for seamless communication.

What should I expect VoIP to cost?

Our VoIP solutions can cost as low as 19.95 per line. We understand not every company needs all the features included in many predefined packages which is why we take the time to learn your business’s unique needs and provide the right customized solution for you. Our packages can be scaled up to add additional calling features as your company grows. Our base VoIP packages provide a good starting point.

How to choose a VoIP service provider

Selecting the right VoIP service provider is not as simple as choosing the cheapest one. You will want to understand what the provider’s process is to ensure that the VoIP service is going to work with the highest level of reliability and how technical issues are handled. Having a provider that will work with your IT department to ensure that the network is properly enabled to provide the highest quality of service for your business is important. For our customers, we take our service a step further to make sure our VoIP solution is properly configured from the start and quickly address any technical issues.

Most providers offer predefined packages with a range of set calling features. It’s important to understand which features will be the most impactful for your business. Avoid paying for features that you don’t need by working with a provider that will allow customization. VoIP has the ability to easily scale up as needed to add additional features at a later date. Your provider should take the time to understand your business needs to offer the right features to meet those needs,

Can I use a cellphone with VoIP?

Our solutions allow your employees the ability to use a cellphone. With our UC App for Apple and Android devices, you can send and receive both calls and texts, all without exposing the employee’s cell phone number to your customers.

Why Choose Us?

Local Company

Being a local small business, we take the time to understand your companies unique needs and provide customized solutions that make sense for your business.

Dependable Support

Waiting on hold to speak to someone when you have a technical issue is frustrating. We provide quick and reliable communication to help fix the issue and get you back up and running again.

Knowledgeable Team

Lead by Founder, Kevin Barrett, with over two decades of experience serving both large and small companies with personable and reliable IT, phone, and support services.

Focus on Small to Medium-Sized Businesses

We understand that smaller companies don’t always need the most expensive and robust system to operate efficiently which is why we don’t provide a one-sit-fits-all solution. Our VoIP solutions can be scaled up or down depending on your needs.

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